Frequently Asked Questions

BTAG lets you tag anything with a QR code and remember what's inside. Stick a code on a moving box, a storage bin, or a toolbox. Scan it later with your phone to instantly see the contents, photos, and notes. No more opening every box to find what you need.

Anyone who has stuff. If you've ever wondered "which box is that in?" then BTAG is for you.

• Families organising garages, sheds, and storage units
• People moving house who want to label every box
• Hobbyists keeping track of collections, craft supplies, or seasonal gear
• Tradies and small businesses tracking tools, stock, or equipment

Three steps:

• Create a list in the app (e.g., "Kitchen Box #3") and add your items with photos
• Generate a BTAG QR code for that list and stick it on the box
• Scan later with any phone camera to see everything inside

You can also search across all your items by name or even by photo.

No. When someone scans a shared BTAG QR code, it opens a web page in their phone's browser. They don't need to download anything or create an account.

BTAG is currently a web app that works on any device with a browser. Native iOS and Android apps are coming soon. You can add BTAG to your home screen for an app-like experience.

BTAG supports three list types:

• Item Lists for everyday things (what's in this box?)
• Task Lists for checklists with due dates and reminders
• Asset Lists for things worth tracking closely (tools, electronics, valuables)

When you add a photo to an item, BTAG looks at the photo and learns what's in it. Later, you can search by describing what something looks like, not just its name. For example, search "red power tool" and BTAG finds matching photos across all your items.

BTAG can also read text in your photos, like serial numbers or labels, so you can search for those too.

AI credits are used to read text from photos (OCR) and fill in item details automatically. One credit processes one photo. Photo search and smart labelling are free and unlimited.

Every plan includes a signup bonus: Free (10), Basic (25), Pro (100), Business (250). Additional credit packs will be available for purchase in a future update. Purchased credits never expire.

Yes. You choose who can see your lists. You can share a list via QR code or link, and only people you share it with can view the contents. You can also add password protection for extra security.

Deleted items go to the Recycle Bin where they stay for 7 days. You can restore anything within that window. After 7 days, items are automatically removed for good.

Yes. The Free plan includes 1 workspace, 100 MB of storage, item lists, QR scanning, photo search, and 10 welcome AI credits. No credit card required.

Add-ons let you unlock extra features on top of your plan:

• Locations ($1.99/mo) lets you organise by rooms, shelves, and sites. Available on Basic and Pro.
• Assets + Suppliers ($4.99/mo) adds the asset catalog and supplier directory. Available on Pro.

Business plans include all modules by default. Task lists are included on every plan.

Free and Basic plans are single-user. Pro includes 1 user and you can add up to 2 more at $2/mo each (3 total). Business includes 5 users with no limit on additional users at $2/mo each.

Yes. You can upgrade or downgrade at any time. When you upgrade, you get immediate access to the new features. Annual billing saves 17% compared to monthly.

Payments are processed securely by Stripe. We never see or store your credit card details. All prices are in Australian dollars (AUD).

Yes. Share your referral link from the app and when someone signs up for a paid plan, you earn bonus AI credits. The credits are based on the plan your referral chooses: 5 credits for Basic, 10 for Pro, and 25 for Business. Credits are added to your account automatically after their first payment and never expire.

Your data is stored on secure servers in Australia.

Yes. Everything is encrypted. Your connection to BTAG is encrypted. Your stored data is encrypted. Your password is scrambled in a way that even we cannot read it.

No. Your account is completely separate from everyone else's. Other users cannot see your data, even if they tried. Every request is checked to make sure you can only access your own stuff.

No. We do not use Google Analytics, Mixpanel, or any third-party tracking tools. We do not serve ads. We do not sell your data. See our Privacy Policy for full details.

Yes. Contact support@btag.cloud to request account deletion. We will deactivate your account, delete your content within 30 days, and retain only what is required by law (e.g., financial transaction records).

Open the side menu in the app and tap Feedback. You can describe the issue and attach a screenshot. Your report comes straight to us.

Email us at support@btag.cloud. We aim to respond within 1 business day.